Dormant clients are revenue waiting to happen.
We build fully automated SMS and email reactivation systems that identify clients who haven't booked in 90+ days — and bring them back. Built, managed, and optimized for you.
More revenue. Less busywork. Zero guesswork.
Five reasons salons and medspas trust Relay Automation to reactivate dormant clients — without adding a single task to your plate.
Recover revenue you're already losing
Roughly 30% of your client base lapses each year. We identify the ones most likely to return and systematically win them back — revenue that would otherwise walk out the door.
Zero effort from your team
Fully managed setup and optimization. No software to learn, no training for your front desk, no technical hires. We design, configure, and tune everything — then it runs automatically on your own n8n instance.
Messages that actually sound human
Every outreach is written to feel like it came from your front desk — warm, personal, on-brand. No generic templates. No obvious marketing language. Clients respond because it sounds like you.
Real-time sync with your booking system
The moment a client books — through any channel — they're automatically removed from the sequence. No awkward follow-ups, no double-messaging, no manual cleanup.
Clear weekly reports, not dashboards
A concise weekly email shows who was contacted, who opened, and who rebooked. No logins, no dashboards to check, no data to interpret. Just results in plain English.
Live in two weeks. No effort required.
Book a Discovery Call
Tell us about your salon, your client base, and your booking system. We'll assess the opportunity and map out your reactivation strategy.
We Build Your System
We connect to your booking platform, segment your dormant clients, write your outreach sequences, and configure everything — done-for-you in under two weeks.
Clients Start Rebooking
Your reactivation system goes live. Dormant clients start receiving personalized outreach, and you see bookings come in — with weekly reports delivered straight to your inbox.